Quality

We aim to secure our long-term future by anticipating and meeting our customers needs, creating a perceived difference and becoming our customers preferred supplier of pitched and flat roofing systems.

We are committed to involving all of our people in continuous improvement in pursuit of Operational Excellence. We will ensure that colleagues have the knowledge and expertise necessary to:

- Produce and deliver high-performance products that are both fit for purpose and fully meet our customers' expectations.
- Quickly recognise product and customer service shortfalls and initiate actions to improve performance.
- Produce and review key performance indicators locally and act on them to bring about improvements and reduce waste.
- Meet the requirements of the ISO 9001 Quality System.

We will ensure clear understanding and communication of this policy through training, regular briefing and by displaying the policy on Company notice boards. The operation of the quality system, its objectives and performance will be the subject of an annual review by the Directors to ensure that the policy continues to be appropriate and effective.